FAQS

Below is a list of the questions we get asked most frequently. If something is missing, feel free to give us a call – we are happy to assist!

Storage & Service

What can I store?

There are lots of examples of what you might want to store in BoxIt! boxes. These include books, clothing, documents, old toys, sentimental objects and the like. However you would want to avoid really fragile objects (glass, pottery etc). If in doubt give us a call, and always wrap it in bubble wrap.

What can't I store?

Common sense should prevail here. Nothing illegal, flammable, fragile (glass, pottery etc), perishable (food, organic matter). If we suspect that a box contains these items we will be in touch to clarify and return, or contact a relevant authority in the case of anything illegal. Not sure? Just call us. 1300 859 447

What size are your boxes?

Our boxes are 68cm Long, 43cm Wide and 31cm high. Volume is 73L. You could easily fit a dozen pairs of shoes – Imelda Marcos loves these.

How long do I have to pack my boxes?

Take you time, we are not fussed when you have these back to us. Keep in mind though that the monthly fee starts from when boxes are first delivered.

What is the weight limit for your boxes?

For OH&S reasons, we cannot accept boxes heavier than 20kg.

Do you offer discounts for bulk orders?

Certainly! If you want to store more than 50 boxes, you’ll qualify for a 15% discount. Thinking even bigger? Get in touch with us on 1300 859 447.

Do you store oversized goods?

Yes we do. If your oversized good is not listed on our website, get in touch to see if we can accommodate it –1300 859 447

Can I come and inspect my boxes?

Sure. We just need 24 hours to organise this for you. You won’t be charged a delivery fee, but the per box retrieval fee still applies.

Can I store my boxes for less than 3 months?

Of course you can, but our minimum charge is always for 3 months.

Do I have to store the boxes? Can I use them just for moving?

If you just want to use our boxes for moving house that’s perfectly fine. Once you’re finished with them just send them back and we will credit you the difference between the time you have had them and how long you have left on your account.

What happens if I break a box?

Accidents happen – thats life! As such we allow each customer a 1 box = no charge policy. However any additional boxes that are damaged and need to be replaced will charged at $35.00 inc GST.

Can I buy your boxes outright?

Of course – they are pretty special. Each box can be purchased for $35.00.

Insurance & Security

How much are my goods insured for?

The contents of each of your boxes stored with us is insured up to the value of $150.00 PER BOX. This will cover you against theft, loss or damage while the boxes are in our custody. Note that we cannot accept liability for fragile items (thats why we advise you not to put them in the box!) You should also check your home and contents policy – this also usually offers cover for items kept outside your house.

What security do you have in place?

Our facility offers business grade security features. It has CCTV, 24/7 alarm monitoring, fire detection and suppression systems as well as access controls. Only our staff are allowed in the facility, and we NEVER use third party courier services.

How will I know if someone has opened my box?

All of our boxes come with complimentary barcoded tamper proof security tags. You should place these on each end of the box and record the number. We will also record the number on pickup. As these tags are unique you will instantly be able to see if they are different.

Deliveries & Pickups

How do I get my boxes back?

We are hard at working building an online ordering system. In the meantime just give us a call or send us an email.

What is the turn around time for returning a box?

99% of the time we will have a box back to you the next day – maybe even sooner!

What areas do you service?

We offer our service to all of metropolitan Melbourne, and a little bit beyond. If in doubt give us a call and we can confirm. Also, we do allow customers to collect / drop off boxes – in that case we don’t care where you live!

Can you drop off / pick up at different addresses?

Sure, won’t be a problem!

What time frames do you offer?

We currently offer two time frames – AM and PM. If you need us to be a bit flexible just let us know, we can usually work something out.

Can you driver wait for me?

Our driver is happy to wait 15 minutes for you to get some things organised and packed. After that though they will have to leave – they’re busy people!

What happens if I miss a delivery?

If you haven’t specified for us to leave the delivery at your door we will attempt to call you. If that fails, we will try to redliver another day.

Charges & Billing

Note: For detailed pricing information please see our pricing page

When do I get charged?

You are initially charged for 3 months when you place an order. After you have had / stored your BoxIT! boxes for more than 3 months you will be billed monthly on your delivery anniversary date.

When does my storage period start?

Your storage period will start from the day that you first receive your Box It boxes. This keeps pricing simple, and means we don’t have to charge any penalty fees.

How secure is your billing system?

Very. We use industry standard SSL encryption (the same as the banks).

Do you store my credit card details?

As we offer a recurring service (much like mobile phone, electricity, etc) your credit card information is kept on file. However, we do not have direct access to it the numbers. A 3rd party credit card security firm keeps the information in trust and allows

How do I cancel the service?

Either send us an email or give us a call, and we can arrange for the delivery of your boxes and the cessation of charges.

What if I think I have been charged incorrectly?

Just give us a call or shoot us through an email and we can sort it out for you!

Got a Question? Give us a call
Mon – Fri on 1300-859-447 or…

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