FAQS

Below is a list of the questions we get asked most frequently. If something is missing, feel free to give us a call – we are happy to assist!

Storage & Service

What can I store?

There are lots of examples of what you might want to store in BoxIt! boxes. These include books, clothing, documents, old toys, sentimental objects and the like. However you would want to avoid really fragile objects (glass, pottery etc). If in doubt give us a call, and always wrap it in bubble wrap.

What can't I store?

Common sense should prevail here. Nothing illegal, flammable, fragile (glass, pottery etc), perishable (food, organic matter). If we suspect that a box contains these items we will be in touch to clarify and return, or contact a relevant authority in the case of anything illegal. Not sure? Just call us. 1300 859 447

What size are your boxes?

Our boxes are 68cm Long, 43cm Wide and 31cm high. Volume is 73L. You could easily fit a dozen pairs of shoes – Imelda Marcos loves these.

How long do I have to pack my boxes?

Take your time, we usually allow a maximum of 7 days to pack your boxes but if you need longer, just give us a call and we’ll change your full box pickup date. Keep in mind though that the monthly fee starts from when boxes are first delivered.

What is the weight limit for your boxes?

For OH&S reasons, we cannot accept boxes heavier than 20kg.

Do you offer discounts for bulk orders?

Certainly! If you want to store more than 50 boxes, you’ll qualify for a 15% discount. Thinking even bigger? Get in touch with us on 1300 859 447.

Do you store oversized goods?

Yes we do. We have 2 categories of oversized items:

Medium items:

  • For those slightly bigger items that don’t fit in our boxes
  • Item must be able to be safely collected by one delivery driver
  • Max weight of item should not exceed 25kg

Large items:

  • Larger items requiring 2 people to pickup & deliver

Prior to confirming your order we will be in touch to ensure we can accommodate your oversized items.

Can I come and inspect my boxes?

Sure. We just need 24 hours to organise this for you. You won’t be charged a delivery fee, but the per box/item retrieval fee still applies.

Is there a minimum storage period?

The minimum term of storage is 3 months (90 days) which you pay up front. After the initial storage period you are charged on a month-to-month basis. You can opt to have your boxes returned before this date, but you will be required to pay the normal minimum term of 3 months (90 days).

Do I have to store the boxes? Can I use them just for moving?

If you just want to use our boxes for moving house that’s perfectly fine. You are just charged the 1 month fee to hire the boxes, so make sure you return them before the month is up otherwise you’ll be charged for the next month!

What happens if I break a box?

Accidents happen – thats life! As such we allow each customer a 1 box = no charge policy. However any additional boxes that are damaged and need to be replaced will charged at $55.00 inc GST.

Can I buy your boxes outright?

Of course – they are pretty special. Each box can be purchased for $55.00.

Insurance & Security

How much are my goods insured for?

The contents of each of your boxes stored with us is insured up to the value of $150.00 PER BOX. This will cover you against theft, loss or damage while the boxes are in our custody. Note that we cannot accept liability for fragile items (thats why we advise you not to put them in the box!) You should also check your home and contents policy – this also usually offers cover for items kept outside your house.

What security do you have in place?

Our facility offers business grade security features. It has CCTV, 24/7 alarm monitoring, fire detection and suppression systems as well as access controls. Only our staff are allowed in the facility, and we NEVER use third party courier services.

How will I know if someone has opened my box?

All of our boxes come with complimentary barcoded tamper proof security tags. You should place these on each end of the box and record the number. We will also record the number on pickup. As these tags are unique you will instantly be able to see if they are different.

If in the process of packing your boxes you misplace one of the tags, get in touch with our team ASAP to ensure we have extra tags with us when we come to pickup your boxes.

Deliveries & Pickups

How do I get my boxes back?

What is the turn around time for returning a box?

99% of the time we will have a box back to you the next business day. We deliver Monday-Friday between 10:30am-3:30pm. If you need your boxes sooner or outside those hours, call us on 1300 889 837 and we will see what we can do (additional charges apply).

Do you deliver on weekends & public holidays?

We don’t currently offer deliveries on weekends or public holidays unless requested. Note as we do not operate on these days and need to get a delivery driver in there is an additional delivery fee of $175 on top of the normal delivery/pickup fees..

It’s important you give our team a call on 1300 859 447 to discuss before requesting a delivery/pickup date on a weekend or public holiday.

What areas do you service?

We offer our service to all of metropolitan Melbourne, and a little bit beyond. If in doubt give us a call and we can confirm. Also, we do allow customers to collect / drop off boxes – in that case we don’t care where you live!

If you live outside the Melbourne metro area, we’ll be in touch to discuss additional delivery fees which will be charged each time our team comes to pickup and deliver your boxes and items.

Can you drop off / pick up at different addresses?

Sure, won’t be a problem! When you complete our form requesting delivery of your boxes, just provide the new address there.

What delivery time frames do you offer?

We deliver and pick-up boxes between the hours of 10:30am-3:30pm Monday-Friday. While we do try and fulfill specific time requests, actual delivery time depends on the day and amount of boxes to be delivered. Our driver will always call you 15-20 minutes prior to delivery to ensure you are there.

Requests for boxes outside of our normal delivery schedule will incur additional fees and need to be arranged by contacting our office.

Can you driver wait for me?

Our driver is happy to wait 15 minutes for you to get some things organised and packed. After that though they will have to leave – they’re busy people!

What happens if I miss a delivery?

If you haven’t specified for us to leave the delivery at your door we will attempt to call you. If that fails, we will try to redeliver another day. Note failure to deliver will incur additional delivery fees per re-arranged delivery.

Charges & Billing

Note: For detailed pricing information please see our pricing page

When do I get charged?

When you place an order, you are initially charged:

  • Storage costs for 3 months (minimum storage period)
  • Initial collection fee of your full boxes and oversized items consisting of:
    • $3 per box
    • $4 per medium oversized item
    • $5 per large oversized item.

Monthly billing:

You will be billed monthly after your initial 3 months on your empty box delivery anniversary date until you contact us to cancel your storage agreement.

When you request access to your boxes and wish to return them to storage:

  • Delivery fee of your boxes – $15
  • Retrieval fee of your items
    • $3 per box
    • $4 per medium oversized item
    • $5 per large oversized item.
  • If you choose to access your boxes at our warehouse and continue storage – no delivery fee is charged, just the retrieval fee per item.

At the end of your storage:

  • When you end your storage agreement, you will be charged:
  • a delivery fee of your boxes – $15
  • A retrieval fee per item:
    • $3 per box
    • $4 per medium oversized item
    • $5 per large oversized item.
  • This charge needs to be paid prior to your boxes being returned.

 

Additional Delivery Charges

Sometimes you need access to your boxes outside our normal delivery hours. Please contact us if this is the case to ensure we are able to assist you. There are additional charges for out of hours and urgent deliveries.

  • Urgent deliveries – $55 + relevant retrieval fee
    We’ll get your boxes to you within a 2-4 hour time frame Monday-Friday from 10:30am-3:30pm.
  • Out of hours delivery – $175
    For all deliveries outside our normal delivery hours, including weekends, public holidays and between 3:30pm-10:30am.

When does my storage period start?

Your storage period will start from the day that you first receive your empty Box It boxes. This keeps pricing simple, and means we don’t have to charge any penalty fees.

How secure is your billing system?

Very. We use industry standard SSL encryption (the same as the banks).

Do you store my credit card details?

As we offer a recurring service (much like mobile phone, electricity, etc) your credit card information is kept on file. However, we do not have direct access to it the numbers. A 3rd party credit card security firm keeps the information in trust and allows

How do I cancel the service?

Either send us an email to info@justboxit.com.au or give us a call on 1300 859 447, and we can arrange for the delivery of your boxes and the cessation of charges.

What if I think I have been charged incorrectly?

Just give us a call or shoot us through an email and we can sort it out for you!

What if I miss a charge or my credit card declines?

Firstly sometimes it happens, we understand that!

We’re a small business and reply on customers paying their bills on time to ensure we can continue to provide the services for you.

If you know your card will decline prior to your next charge date, just give our team a call on 1300 859 447 or login to the customer portal and update your credit card details in there.

It’s important to note that your items will not be returned until all outstanding charges have been settled.

If you are experiencing financial hardship, please contact out team directly to discuss your options.

Got a Question? Give us a call
Mon – Fri on 1300-859-447 or…

SEND YOUR QUESTION